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Terms and Conditions

Trial Classes

  1. A one-week trial class is available for new customers only, and is paid for in advance.  It entitles a student to attend a class for one week and is non-refundable. 

  2. All students wishing to continue the course are required to pay their fees in full at the beginning of the first class. 

  3. If fees have not been received by the end of the first class, we will automatically assume that a place is no longer required and will be at liberty to offer this place to another student.  Fees can be paid through ClassForKids.  All students continuing after the trial class are automatically liable for a full months fee.

  4. All students attending on the first day of term are automatically liable for a full month’s fees and are required to pay these fees on/by the first day of term.  Fees should be paid directly through ClassForKids.

  5. ONE FULL MONTH’s NOTICE must be given by email to if a student wishes to discontinue classes.



The Data Protection Act 2018

  1. The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR)

  2. All information is held in accordance with the data protection act.  Personal details will not be disclosed to any third party.

  3. There may be a time when photos/videos are taken in class or at performances. 

  4. You must declare if you do not want your child to be photographed for marketing use, and keep us up-to-date should this change using the given email address or phone number.


Payment Structure and Charges

  1. We have partnered with ClassForKids to provide you with an easy to use, modern and secure online booking system.

  2. Your booking is not confirmed until payment has been received. Paid for spaces will be given priority.




  1. The Vallé Academy does not issue refunds for missed sessions due to your own circumstances 

  2. If there are any sessions cancelled due to typical bad weather, The Vallé Academy will offer a make-up session, or parents will be refunded. 

Staff Changes

The Vallé Academy reserves the right to change teaching staff at any time.


Rules and Regulations

  1. Students should wear suitable clothing and footwear at all times.  Jeans, high-heeled shoes, hoop earrings etc are inappropriate.

  2. No food to be consumed during classes and should be saved until delegated break times.

  3. No parents or spectators are allowed into classes at any times other than to watch presentations/shows. 

  4. Classes start on time, so please arrive a few minutes early to avoid disruption to classes.  Any continuous lateness may result in the loss of your child’s place.

  5. If your child is unable to attend a class, please telephone or email the office to advise us at your earliest convenience.  Any prolonged or unexplained absences may result in the loss of your child’s place.

  6. The Vallé Academy reserve the right to remove from our programme, without refund, anyone who is found to be bullying, misbehaving or displaying disruptive behaviour.

  7. In the event of illness, we will contact parents/guardians using the telephone numbers listed on your child’s booking details. 

  8. You must refrain from bringing your child to class if they have had any form of illness within 48 hours of the class.

  9. In the event of an emergency we will contact the emergency services as well as parent/guardians. 

  10. It is your responsibility to keep any changes of address and telephone numbers are up-to-date with ClassForKids.

  11. The Vallé Academy is unable to accept liability for physical injury, damage or loss of property.

  12. You must declare all medical conditions during registration and keep us up-to-date should this change by emailing/calling us at – or 01992 622862.

  13. The Vallé Academy will do everything within reason to ensure that no child leaves the premises during sessions. 

  14. The Vallé Academy does not accept responsibility for children outside of designated class times. 

  15. Drop off and collection procedures for 7–16 year olds are at your own discretion.  Parents/guardians of our students younger than 7 years old must collect their child/children from the designated pick up points at the end of each session.

  16. In the event of late collection, a penalty charge may be incurred and could result in the loss of your child’s place.

  17. In the event of an emergency, please phone 01992 622862.


If you are uncertain as to your rights under them or you want any explanation about them please write, telephone or email our customer queries department at the address at the bottom of this document and telephone number BEFORE you place the order.  YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.

By placing an Order and purchasing goods from you enter into a legally binding agreement with us on the following Conditions.  You should read and understand these Conditions because they affect your rights and liabilities. These are the Standard Terms and Conditions of Sale of ("the Seller", "We" or "Us") for certain products as set out in the pages on this site ("the Goods"). Subject to the provisions of Clause 4.2 below, the price of the Goods and Value Added Tax where applicable is set out on the Order Form. In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below.   



In these Conditions:

‘Conditions’ means the standard Terms and Conditions of sale set out in this document;
‘Contract’ means the contract for the sale of the Goods;
‘Payment Card’ means the credit or debit card chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order;
'Goods' which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;
‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications;
‘Order’ means any order placed by you with us for the supply of Goods;
‘Order Form’ means the electronic order form completed and submitted electronically by you;
‘Regulations’ means the Consumer Protection (Distance Selling) Regulations 2000;
'Web Site' our presence on the World Wide Web, currently accessible via the address

  1. Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.

  2. Unless the context otherwise requires:-

    1. Words importing the singular shall include the plural and vice versa;

    2. Words importing the masculine gender shall include the feminine gender and vice versa;

    3. References to persons shall include bodies of persons whether corporate or incorporate.

  3. Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.

  4. Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions. 


1. Basis of the sale

  1. We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.

  2. No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

  3. No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.

  4. Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

2. Orders

  1. The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).

  2. Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, and your Payment Card is authorised for the transaction.

  3. You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.

  4. You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.

  5. The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.

  6. We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements

3.  Price of the Goods

  1. The price of the Goods shall be the price set out on the relevant page of this site.   We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.

  2. If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable.  If it is not acceptable then you will, of course, have the option of cancelling the order.

4.  Terms of Payment

  1. Upon providing us with details of the Payment Card and submitting the Order you :

    1. Confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and

    2. Authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.

  2. If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.

  3. Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.

  4. We will not pass your personal information on to any third party without your permission.  Unless solely due to our negligence we cannot be held liable for any losses you may suffer.  If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.

5.  Risk and Property

  1. As soon as you have received the Goods, you will be responsible for them. 

  2. Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods.  Goods supplied to you are not for resale.

6.  Warranties and Liability

  1. Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee.  These are rights given to you by the manufacturer in addition to your statutory rights.  Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.

  2. As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights.  For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau.



Time Limit for Notification of Claims of Faulty/Damaged Goods

  1. You are asked to examine the goods as soon as reasonably possible after receipt.  Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must be notified to the company within 14 days from the date of receipt or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.

  2. Where a valid claim in respect of Goods received is notified to us within 14 days of the receipt date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:

    1. Reject the Goods and receive a full refund;

    2. Or have the Goods (or the part in question) replaced free of charge.

  3. Any claims made after 14 days of receipt or exceeding a reasonable time of discovery, we shall be entitled to either:

    1. Replace the Goods (or the part in question) free of charge or

    2. At our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.

  4. Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:

    1. there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;

    2. such loss or damage is not a reasonably foreseeable result of any such breach;

    3. Any increase in loss or damage resulting from breach by you of any term of this contract.

  5. In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.

  6. Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.

  7. We assume no responsibility for the contents of any other web sites to which this Web Site has links.


  1. For orders placed in the UK we provide free returns.

  2. The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

  3. Complete a returns authorisation or email us.


  1. You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price.

  2. During the cooling off period any cancellation must be given by written notice by either party.

  3. Goods must be returned complete and undamaged with all accessories and instructions.  The original packing must be returned in reasonable condition.

  4. The right to cancel this contract will not apply in respect of:

    1. Personalised Goods or Goods made to your specification

    2. Audio, video recordings (including DVDs) or computer software you have unsealed

    3. Newspapers and magazines

    4. Any cleaning, grooming or medication products.

    5. In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2, your right to cancel is as set out as. Returning goods out of your statutory 14 days please refer to our Returns Policy here.


  1.  Any communication sent electronically by e-mail or otherwise:

    1. Will be deemed to have been sent once it enters an Information System outside the control of the originator of the message;

    2. Will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System which is capable of access by the intended recipient;

    3. Will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides;

    4. Will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.



  1. The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.

  2. No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).

  3. If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

  4. We will try and solve any disagreements quickly and efficiently.  If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do so within the United Kingdom.

The headings in these Conditions are for convenience only and will not affect their interpretation.


These terms and conditions govern your use of our website. Our terms have been provided and approved by legal documents provider Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1.1 You will be able to access the majority of this Website without having to register any details with us. However, particular areas of this Website will only be accessible after you have registered.

2.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore, we will not be liable if this website is unavailable at any time.
3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
4.2 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.]

5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third-party website and have no responsibility for such third-party websites or their content. We do not endorse the third-party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liabile or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Our business’s name is: The Vallé Academy of Performing Arts
Our business address is: The Vallé Academy Studios, Wilton House, Delamare Road, Cheshunt, Herts EN8 9SG
Our contact details are: 

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